In today’s world, the competition in the business world is so much that almost no business can continue without satisfying the customer and creating a good feeling. According to experts in the field of business development, customer satisfaction is important as a main driver for business growth, and in fact, today, the success or failure of a business is largely determined by its customers.
For this reason and the importance of this issue and the correct direction of business towards success, business survey services have been launched as a new phenomenon on the Internet. This issue is so important that customer satisfaction is no longer limited to not being satisfied with customers and actually includes deeper emotional topics such as customer experience and customer loyalty.
Nowadays, every business should choose the satisfaction of its customers as a main and trackable goal. The sales, marketing and service policies of a business should also be aligned with this goal and help increase customer loyalty. A high level of customer satisfaction can be an indicator to estimate the success of the business in the future.
In fact, the higher the number of loyal customers, the higher the chances that your business is on the right track and will achieve more sales and success in the future. Based on available statistics, the probability of selling to a satisfied customer is around 60-70%. This chance for a new customer is less than 20%!
On the other hand, although every business should seek to develop its competitive environment and increase the number of customers, the cost of attracting new customers is usually much higher than maintaining existing customers.
By using the Planet service, you will be able to communicate directly and interactively with the users of your site and media.
Plant is not just a one-way business survey service. With Plant, you can even ask for the opinion of your users at a specific moment. Let’s say you own a media that broadcasts sports matches and now you are broadcasting a football game between two teams. sensitive game (e.g. penalty) you can ask your viewers about the probability of scoring a penalty and you can even assign a prize to the correct answers in the moment